Frequently Asked Questions

BOOKING PROCESS

  • imply submit an inquiry through our website with your wedding date, location, and estimated services. We'll confirm availability, prepare a personalized quote, and guide you through the booking process from there.

  • Most of our couples book 8–18 months in advance, especially for peak wedding season. We recommend securing your date as soon as you've chosen your venue to avoid disappointment.

  • Once we receive your inquiry, we'll review your wedding details and send you a custom quote. If you'd like to move forward, we'll provide your contract and invoice for your retainer to officially reserve your date. Please allow up to 24-48 hours for a response. Always check your spam folder!

  • Your wedding date is secured once we've received your signed agreement and 50% non-refundable retainer. Until both are received, your date remains available for other inquiries

  • Your remaining balance is due approximately one week before your wedding. We'll send a reminder beforehand so everything is taken care of well in advance of your big day.

  • Yes! We provide on-location bridal hair and makeup services throughout Southwestern Ontario and beyond. Travel fees are based on your venue location and the number of artists required.

  • Mobile wedding bookings are subject to a minimum service requirement, which varies depending on your wedding date and location. If you don't meet the minimum, we'd be happy to welcome you to our Waterloo studio.

  • Minor timeline adjustments may be possible, depending on availability. We ask that all changes be communicated as early as possible. Please note that once your agreement has been signed, services cannot be removed from your booking, though they may be transferred to another member of your bridal party.

  • Because we reserve your artists and timeline specifically for your wedding, booked services cannot be removed after your agreement has been finalized. If plans change, services may be transferred to another member of your bridal party.

  • We'll reach out 6-8 months before your wedding to schedule your bridal trial. We regularly host dedicated Bridal Trial Days, typically on Saturdays and Sundays from January through May, as well as weekday appointments when your artist is available. Due to the number of artists and clients we coordinate, we're unable to guarantee specific requested dates, but we'll provide available options to choose from.

  • Yes. Our Waterloo studio is available for bridal trials, wedding-day services, elopements, and smaller bridal parties who prefer getting ready in-studio.

  • Absolutely! We provide personalized quotes based on your wedding date, location, timeline, and the number of services required.

Frequently Asked Questions

BRIDAL TRIAL

  • Yes. We require a bridal trial for all brides so we can perfect your look before your wedding day. It allows us to customize every detail, ensure you're completely confident in your final look, and create a seamless wedding morning experience.

  • Bring inspiration photos you love, along with photos of yourself wearing makeup or hairstyles you feel your best in. If you're wearing a veil, hair accessories, or clip-in extensions, please bring those as well.

  • Arrive with clean, dry hair and a clean, moisturized face. Wear a light-coloured top similar to your wedding dress neckline if possible, as it helps you better visualize your final look.

  • Please allow up to 2-3 hours for your trial.

  • Your trial is designed to perfect one complete bridal look. Small adjustments and refinements are always welcomed throughout the appointment, but full second looks require an additional trial appointment. We can also try 2 looks that conjoin into each other (Ex. Low bun to pony, or down + curled to half up. Matte eyeshadow vs Shimmer shadow, wing liner vs no wing liner)

  • To create a relaxed, focused experience, we ask attending your bridal trial on your own. This allows us to collaborate directly with you and ensures your vision remains the priority.

  • That's exactly why trials exist. We'll make adjustments throughout your appointment until we create a look that feels like you. If additional changes are needed, we're happy to discuss booking another trial before your wedding.

  • Absolutely. Many brides choose an additional trial after changing their dress, hair colour, or wedding vision. Additional trial appointments are always available based on availability.

  • Yes, and it’s absolutely recommended for those who have bridal party members or mothers who feel unsure. Please reach out to our admin team if you want to ensure it’s with the same artist on the wedding day

  • Every head of hair is different, and while we use professional products and techniques designed for long-lasting wear, we can't guarantee that every hair type will hold a curl all day. During your bridal trial, we'll assess your hair and recommend the best styling approach to maximize longevity. In some cases, we may suggest clip-in extensions or slight adjustments to your chosen style if we feel they'll provide better hold and lasting results.

  • Our artists use a carefully curated collection of luxury, professional, and high-performing beauty products for both hair and makeup. Our kits include brands such as Charlotte Tilbury, Dior, Makeup by Mario, NARS, MAC, Makeup Forever, Moroccanoil, Kenra, Redken, Schwarzkopf, and many more. We also use select everyday favourites that consistently outperform expectations. Every product is chosen based on your skin type, hair type, and desired finish to create a look that lasts all day.

Frequently Asked Questions

WEDDING DAY

  • Your artists will arrive approximately up to 15 minutes before the scheduled start time to unload, set up, and be ready to begin on time.

  • Bridal hair and makeup services are scheduled for approximately 90 minutes each. Bridesmaid, family member, and guest services are generally scheduled for approximately 60 minutes per service.

  • Choose a bright, clean area with plenty of natural light if possible. We'll also need access to electrical outlets, tables for our kits, and comfortable seating for everyone receiving services. We will email around 60 days before your wedding with what we will exactly require

  • Our team follows a carefully planned timeline to keep your morning on track. If delays occur due to factors outside of our control, we will do our best to accommodate while maintaining the agreed-upon finish time. When we create the timeframe, we do build in some buffer time.

  • If time allows, we'd be happy to accommodate additional services. Last-minute requests are subject to artist availability and will be charged accordingly.

  • In the rare event that an artist becomes unavailable, we have an experienced team of professionally trained artists who can step in to ensure your wedding day proceeds seamlessly.

  • Yes, although additional travel time and relocation fees may apply. We recommend completing all services in one location whenever possible to keep your morning running smoothly.

  • No, we do not. We recommend to all our clients that you should have your own lip colour/product for touch ups throughout the day and some sort of powder if you pull oily.

  • We recommend everyone to have photos ready of what they are requesting, and to be able to share what they love and don’t love of their inspo photos.

    Please ensure hair is 100% clean and blowdried, and skin is freshly washed and clean of all makeup.

  • Touch-up services can be added to your booking for ceremonies, photos, or reception styling. Please inquire during the booking process for availability and pricing.

Frequently Asked Questions

ARTIST SELECTION

  • Yes. If you have a preferred artist, let us know during the booking process and we'll do our best to accommodate your request based on availability.

  • We thoughtfully match each bride with an artist based on your desired style, location, timeline, and availability to ensure the best possible fit.

  • Whenever possible, yes. We always aim to have the same artist complete both your trial and wedding day services.

  • Please allow up to 2-3 hours for your trial.

  • Absolutely. Our lead artists can be requested at the time of booking, subject to availability.

  • The number of artists depends on your service count and timeline. We build every schedule to ensure everyone is completed comfortably and on time. We aim to have 1 artist per 4-5 services.

  • Yes. Every PearlGirlMakeup artist completes professional training and follows our signature service standards to ensure a consistent experience and beautiful results.

Frequently Asked Questions

TRAVEL

  • Our studio is located in Waterloo, Ontario, where we offer bridal trials and in-studio beauty services year-round.

  • Yes. We proudly provide mobile bridal hair and makeup services throughout Southwestern Ontario & available for destinations

  • Travel fees are based on the distance from our Waterloo studio and the number of artists required for your booking.

  • Yes. Mobile wedding bookings are subject to a minimum service requirement depending on the location and wedding date.

  • We do! Destination and extended travel bookings are welcomed based on availability. Additional travel and accommodation fees may apply.

  • For weddings with very early start times or extended travel distances, overnight accommodations may be required to ensure our artists arrive safely and on time.

  • Absolutely. Our Waterloo studio is available for bridal trials, bridal beauty services, and many wedding parties who prefer an in-studio experience.

Frequently Asked Questions

PAYMENT & POLICY

  • A non-refundable retainer of 50% is required to reserve your wedding date. Your booking is not confirmed until your signed agreement and retainer have been received.

  • Your remaining balance is due approximately one week before your wedding date.

  • We accept major credit cards and secure online payments through your client portal or e-transfer.

  • Because we reserve your artists and timeline specifically for your wedding, booked services cannot be removed after your agreement has been finalized. However, services may be transferred to another member of your bridal party.

  • Your retainer is non-refundable. Additional cancellation terms are outlined in your bridal agreement and vary depending on the timing of your cancellation.

  • Gratuity is never expected but is always appreciated if you feel your artists provided exceptional service.

  • If your wedding date changes, please let us know as soon as possible. We'll do everything we can to accommodate your new date based on artist availability. Rescheduling policies can be found in your bridal agreement. Fees may apply.

  • Your wedding booking and bridal trial are billed separately. To reserve your wedding date, we require a 50% non-refundable retainer based on your wedding day services at the time of booking. Your bridal trial is not included in this retainer and is paid separately at the time of your trial appointment in the studio. The remaining balance for your wedding day services is due prior to your wedding date.